TERMS & CONDITIONS

Returns Policy

All products are guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact customer service @ +97143244433 or email to wafigourmet.restaurant@wafi.com within 48 hours of order receipt, with a detailed description and photograph(s), for a replacement or exchange claim. . Wafi Gourmet reserves the right to limit replacements.

Wafi Gourmet is not responsible for failed deliveries when:

  • An incorrect or outdated address is provided
  • The recipient is not available
  • An amended/new delivery address is not provided within 24 hours of the first delivery attempt

Orders that are returned or diverted due to incorrect addresses, will be subject to additional charges based on the courier in the destination country.

Replacements Refunds

All replacement requests must be made within 48 hours of order receipt, by contacting our customer care team at @ +97143244433 or email to wafigourmet.restaurant@wafi.com. Once the request has been received and approved, the replacement item(s) will be shipped within 2-5 working days. In case a replacement is not possible, a refund will be issued through the original payment method. Refunds can take from 10 to 30 working days to be reflected in your account. For a replacement or refund to be issued, at least one of the following conditions must apply:

  • The product has been damaged during delivery
  • The product is defective or out of date
  • The incorrect product was shipped

Shipping & Delivery

Processing Time

Wafi Gourmet utilizes priority shipping to deliver your order within 1-2 working days.

All orders are processed within 24 hours of order acceptance , seven days a week.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Shipping rates

Wafi Gourmet has a variable shipping fee depending on the delivery destination.

To find out exact shipping costs, please add your desired items into the cart and indicate delivery address to your basket. The final shipping fee will be calculated at the checkout.

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